Fash By Ash is Australian-owned, friendly business. We are located in Sydney, Australia. We provide international shipping with a standard shipping fee and pickup free of cost. We offer you fashionable and trendy clothing and accessories. We are a small online business with affordable prices. Shop at Fash By Ash today.

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PRIVACY

We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.

In dealing with your personal information as a customer, we will fulfill all obligations applicable to us by law.

From time to time it may be necessary for us to revise and update our privacy policy. We reserve the right to change our privacy policy at any time without prior notice by updating this page. We suggest you familiarise yourself regularly with our policies and your rights before placing an order with us to ensure you are aware of our most up to date privacy policy.

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DETAILS WE COLLECT FROM YOU

- your name

- email address

- contact number

- billing and delivery address 

- Information about your device and browser

- location

- IP address

- pages you visit on our site 

- products you view.

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OUR USE OF YOUR INFORMATION

We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. The information we collect from you is used for the purposes of:

- Processing and delivering an order to you. 

- Responding to an enquiry you submit to us via our customer service channels. 

- Sending you email correspondence via our newsletter 

- Business analysis 

- Improving our products and services 

Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail. 

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RETURN POLICY

We offer a 30 day return policy. To qualify for a return, your product must be in the same condition that you received it. If you are unhappy with your product/s we would like to help you. Please email Fash.by.ash@mail.com to start return process. We are unable to cover any postage chargers.

Once we have recieved your package and its been approved for refund, payment will return back. Unfortunantly we are unable to refund postage costs. Please note this may take some time for your money to return back depending on your bank.